Shipping policy

Thank you for shopping at OtakuFig.com! This Shipping Policy outlines important details regarding the shipping and delivery of your orders.

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Pre-order items will ship based on the release date and availability provided by manufacturers.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Region Estimated Delivery Time Shipping Method(s)
Domestic (e.g., US) 3–7 business days USPS, UPS, FedEx
International 7–21 business days DHL, UPS International, Local Postal Services

  • Delivery times are estimates and may vary due to customs processing or carrier delays.

  • We are not responsible for delays caused by shipping carriers, customs, or natural events.

3. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow up to 48 hours for the tracking information to become available.

4. Shipping Locations

We currently ship to:

  • [List countries or regions you support. Example: United States, Canada, UK, Australia, and select EU countries.]

If your country is not listed at checkout, please contact us at support@otakufig.com to inquire about availability.

5. Customs, Duties, and Taxes

  • OtakuFig.com is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damaged or Lost Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery at support@otakufig.com.

  • We will work with the carrier to resolve the issue or offer a replacement/refund where applicable.

7. Shipping Restrictions

  • We do not ship to P.O. boxes or military addresses (e.g., APO/FPO) at this time.

  • Certain large or delicate items may have restricted shipping options or require additional handling.

8. Questions?

If you have any questions about shipping, tracking, or delivery, please contact us:

📧 Email: support@otakufig.com
📍 Address: [Insert Business Address]
⏰ Customer Support Hours: [e.g., Mon–Fri, 9am–5pm PST]