Return & Exchange Policy

Your Satisfaction is Our Priority at OtakuFig:

At OtakuFig, we are committed to ensuring your complete satisfaction with every purchase. While we take great care in packaging and inspecting all orders, if you experience any issues, we are here to help.

📦 Product Damaged or Defective

If you receive a damaged, defective, or incorrect product, please contact our Customer Support Team within 48 hours of delivery.

📞 Customer Care Helpline: [Insert Phone Number]
📧 Email: support@otakufig.com

For hidden faults or damage not visible upon delivery, notify us as soon as they are discovered.

🔁 Return and Refund Conditions

Products with broken seals, signs of use, alteration, or external damage are not eligible for return.
If the shipping box is visibly damaged, you may refuse delivery and contact us immediately.
Return requests made after 48 hours of delivery may not be accepted.

💰 Refunds will be credited within 4–5 business days to your original payment method, once the returned product has been received and inspected.

🔄 Replacement or Exchange

We offer replacements or exchanges for eligible purchases so you can easily choose another item from our curated collection of anime figures and merchandise.

Replacements are subject to product availability.
For missing or damaged items, raise a support ticket on the day of delivery (especially for delicate items like collectibles, dashboard figures, or decorative pieces).
Complaints received after this window may not be accepted.

🚚 Return via Courier Collection

Contact Customer Support within 48 hours of delivery to initiate a return.
Items must be unused, in original packaging, and include all accessories.
Once approved, we will arrange reverse pickup.
A tracking number (docket number) will be provided for your reference.

✅ Return & Exchange Process at OtakuFig

We take pride in thorough quality checks before dispatching each order to minimize any issues. However, if you receive a defective or damaged item, our transparent and hassle-free return policy ensures your experience remains smooth.

📸 Initiating a Return

Take clear photos of the item, packaging, and shipping label.
Email us at support@otakufig.com with your order number and issue details.
Once verified, we will:
- Arrange a reverse pickup
- Provide a tracking number
- Process your exchange or refund promptly

🔔 Important:
Returns or exchanges are not accepted for:

Pre-orders
Blind box items
Items on sale or clearance